Shipping policy

Processing time is separate from shipping time.

Orders are processed Monday-Friday (excluding holidays).
Processing time requires 7-14 days. For pre-orders, please take note of launch and actual availability of items purchases.

Shipping time is based off the method selected by the customer at checkout and fulfilled by an external eCommerce fulfilment provider. All shipping times are an estimation and cannot be guaranteed.

Method	Time	Rate
Domestic: Ninja Van	5 - 7 business days	Calculated at checkout based on order size
International: Standard	7-14 business days	Calculated at checkout based on order size and destination

 
We currently ship to: Malaysia, Singapore, Brunei & Indonesia.
Items returned to Bukan Soal Kurus by Kevin Zahri due to an invalid address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

Bukan Soal Kurus by Kevin Zahri does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Please contact your local postal service to locate your order. 

Our Customer Support Team can only see the same tracking information given to the customer through the tracking number.

Bukan Soal Kurus by Kevin Zahri is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.